Crypto Wallet arrives at Veritas, pre-registration open to benefit first, click HERE for more information

The new Veritas is coming. Pre-order until October 15 and get a special price. Pre-order HERE

ExpressIssue, exclusive communication module from Veritas. To respond to complex situations, Veritas offers to make a telephone appointment, click HERE for more information

Alert on scams - fraudulent email, phishing, fake support agent

fraud alert

What to do if you click on a fraudulent link or if you provide sensitive data?

  • Receiving fake emails that claim to be from Veritas or Issuer.
  • Receiving fake proposal of support through social network or forum that claim to be from Veritas or Issuer.
  • Receiving fake phone call that claim to be from Veritas or Issuer.
fraud alert

Unless very rare exception, Veritas is working email free.

  • You have to log into your account and open a ticket for communicating with us. Nor Veritas Neither Issuer is proposing support through social network or through forum.
  • An unhappy customer is an easy target for hackers who will propose fake support or legal action then will request payment or sensitive data of your accounts.

Nor Veritas Neither Issuer will never contact you
directly by phone for asking you details of your account.

For any email you should look that the following three conditions are met:
01
Sender
Check that the address used to send the email ends in « @veritascard.com », « @cardveritas.com », « @emlpayments » or « @prepaidfinancialservices.com ».
Most of the time, the email will be marked as spam between brackets, and your name, identification number will not be shown OR will be incorrect.
02
Subject
Check that your name and/or the email address associated with your account appear in the message’s subject line.
Most of the time, the email will be marked as spam between brackets, and your name, identification number will not be shown OR will be incorrect.

03
Link
Move your mouse over the link, and you will be able to see its contents at the bottom of your browser, without having to click on it.
You can see when you move your mouse over the link that it has nothing to do with Veritas. Do not click it.

If you are a Veritas customer
you will never have to pay anything to EMLPayments. You can therefore ignore this type of email.

Reporting a phishing email or similar attempt

fraud alert
  • You have received a phishing email, a fake phone call, a fake support through social network, spoofing the identity of Veritas or EMLPayments, please send us as much information as you can (the contents of the email, at the minimum) contact page our by opening a new ticket into your VERITAS Client Control Panel.
  • Please note that the information you provide to us may be shared with third parties to enable us to combat these threats.

I entered or I communicated my personal details - what do I do now?

If you entered your card number on a fraudulent site or by phone to a fake agent or by email to a fake support agent.

Please note

fraud alert
PLEASE NOTE ANY CUSTOMER IS RESPONSIBLE TO SAFE HIS PIN AND PASSWORD.
IF YOUR PIN OR PASSWORD HAD BEEN USED FOR A TRANSACTIONS, THOSE OPERATIONS WILL BE CONSIDERED AS DONE BY YOU.

If you entered your Veritas password on a fraudulent site or by phone to a fake agent or by email to a fake support agent

fraud alert
Log in to your VERITAS Client Control Panel, and change your password. If option available for you, we strongly advise you to activate two-factor authentication, to permanently secure your account.
To ensure that your data is secure, your password must meet the criteria listed below:
  • It must contain at least 8 characters.
  • It must contain at least three-character types.
  • It must not contain a dictionary word.
  • It must not contain any personal information (e.g. your first name, surname or date of birth).
  • It must not be used as a password by any other user accounts.
  • It must be stored in a password manager.
  • It must be changed every three months.
  • It must not be identical to any previously used passwords.

VERITAS TIP

13
Years of experience
37M
Merchants & ATM acceptance
1.3M
Happy registered customers
35
Countries Available
man holding veritas card

Service & Support by
real humans, not bots

Customer Service in English at your service by ticket 24/24, by
phone from Monday to Saturday from 9h to 18h30

Contact us
image of sitting lion